What they ask, what they want

What they ask, what they want

One of the saddest things I have heard/experienced in my years working in software is when a software team gets an RFP (i.e., request for proposals) from a client that asks for a specific project developed with a certain set of features. The product team sequesters itself for a couple of months, builds the software, tests it to make sure it works reliably. Then, for the big reveal, the client callously admits that what the team created was not really what they had in mind. But…. you literally asked… for just that. Worse yet, they go with a competitor that fit what they were seeking for one reason or another instead.

My, my.

This is an unfortunately reality that happens all too often in software design. It shows the disconnect that has existed for years between software development and the client experience. We’re still talking about innovation, but it’s an innovation in process. It’s about listening to the meaning behind the request. So, I’m hearing you, please stop yelling, yes I can hear you. It’s very easy for me to stand in my house, which happens to be glass, and throw stones at the development process of some good software design teams. Continue reading “What they ask, what they want”

The journey starts with an idea

The journey starts with an idea

Only those who attempt the absurd will achieve the impossible.

– M.C. Escher

And the bold shall inherit the Earth (or at least design it).

We all know innovation requires a shift in our thinking and trying out ideas that others may not have thought of before. It requires courage and trying something bold. Think different. It requires putting something out there that a lot of people are going to disagree with and find utterly stupid. It’s okay though; have faith in your process. And, while you’re at it, challenge those idiots’ assumptions about why something has to be or can’t be any other way.

I love design. Moreover, I love innovative design. I love helping people become better designers. I am also very passionate about user-centered thinking and design. I want to use this blog to explore topics such as design thinking, innovation, and product discovery. If you stick with me, you’ll see examples of all this, and I hope to get to learn from you about your experiences as well.

Now, a little bit about me, I’m a recovering academic who has found his calling as a UX designer & user researcher. Many of my examples & stories will be drawn from that perspective. If that’s a problem, sorry for you. 🙂 Nonetheless, I’m hoping many of these ideas will be applicable beyond software design.

Continue reading “The journey starts with an idea”